I'm now Start to have online pre order By DE VOUGE WEDDING COUTURE for Your gorgeous wedding .
✿SERIOUS BUYER ONLY✿
NOTE: Dear customer, we are solely an online boutique business therefore, we do not have a showroom, all of our gowns are made to order and we do not hold any stock, therefore we do NOT have the facility for customers to try gowns on.
1) HOW LONG WILL MY DRESS TAKE TO BE MADE?
Bridal Gowns from our FB catalogue generally take 5 - 6 weeks to be made, however please note that this is just a guide, we cannot guarantee a delivery date due to conditions out of control such as manufacturing delays etc.However please note that this is to be used as a guide only, we highly recommend that you allow yourself ample time before your special occasion, this is less stressful for everyone involved.
2) ONCE COMPLETED HOW LONG IS DELIVERY?
Delivery times vary depending on which State you live in. All dresses are sent from Kuala Lumpur. For example delivery to West Malaysia are 2-3 business days, Delivery to East Malaysia 3-5 business days etc.
3) WHEN SHOULD I ORDER MY GOWN?
We highly recommend that you order your gown as soon as possible, for bridal gowns we recommend that you order at least 3 months in advance,so that this will give you plenty of time before your wedding. For a stress free experience PLANNING is the Key!
4) DO YOU OFFER A RUSH SERVICE?
It just depends on our production schedule at the time. If you are desperate for a dress or have not allowed enough time before ordering you must contact us first to see if we can have the dress made in time for you. Please note that if we are able to have the dress made for you in time there is a rush fee surcharge, the fee for rushing a wedding dress in 3 weeks production to delivery time is RM100 for West Malaysia and RM150 for East Malaysia.
5) ARE YOU AN ONLINE STORE ONLY?
YES, we offer discounted high quality custom made gowns. Buying direct from the manufacturer and low overheads allows us to pass the savings directly onto you.
6) WHY WOULD I BUY A GOWN ONLINE WHEN I CAN PURCHASE ONE FROM A STORE?
We understand that buying online is not for everyone, and some do prefer the whole bridal boutique experience, however you can rest assured that our gowns are of very high quality and some are quite unique which you may not be able to find in other stores. We also find that our customers refuse to pay full retail for a dress that they can purchase online at a fraction of the cost. We offer customers the ability to choose from a great selection of gowns, where they can choose their own style and colour.
7) ARE YOUR DRESSES MADE in MALAYSIA?
YES, all of our dresses are manufactured from Malaysia, by designed or purchasing direct from local manufacturers we are able to pass the savings directly onto our customers.
8) ARE YOUR GOWNS IN STOCK?
No, all of our gowns are made to order, with over 400 designs it is impossible for us to have every colour and size in stock. Your gown is made from scratch and is brand new! We offer standard sizing and custom sizing. Custom sizing will NOT incur an additional charge.
9) WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept payment via Paypal or Direct Deposit.
10) WHAT GUARANTEES DO YOU OFFER?
We guarantee that you will receive the gown that you ordered, in the size and colour that your ordered. If for any reason you do receive the wrong size (standard) or colour that you ordered your payment will be refunded or another dress will be made if there is time.
For custom sizing we guarantee to make the gown exactly to the measurements that you provide us, if for any reason the dress has not been made to your specifications your dress will be remade or refund will apply (this does not apply if you have taken your measurements incorrectly and the gown does not fit you, that is why we recommend that you have your measurements taken by a professional).We will not willingly send you a gown with any manufacturing fault as all gowns are strictly checked, images of all gowns are taken before leaving our premises.
We have strict quality inspection system from material to finished products, all products quality is guaranteed. For defective products, we can replace and make up for you without any reason. But we are not responsible for shipping costs in either exchanges or returns. Once the items is returned, refund will be credited to your original payment method. 20% re-stocking / handling fee will be deducted from the refund. We reserves the right to apply this charge to any exchange!
11) IF I ORDER A MADE TO MEASURE GOWN WILL I STILL NEED TO HAVE ALTERATIONS DONE?
Most of the time no, however this will just depend on the style of the dress, sometimes you may need to just alter the length of a strap for example. If you have not supplied us with the correct measurements you may need to alter the gown.
This also depends on who took your measurements, the gown is made to the measurements you provide us, we guarantee to make the gown to these measurements, however if they have been taken incorrectly this is your responsibility.
12) DO YOU DO ALTERATIONS?
No, you will need to have a professional seamstress alter the gown for you if necessary. But if you need I could only recommend you to one of the professional in Selangor.
13) HOW DO I WORK OUT MY SIZE?
All our gowns are available in custom made to measure, we highly recommend that you have your measurements taken by a professional such as a seamstress or dressmaker as your gown will be made exactly to the measurements that you provide us.
14) HOW DO I PACE AN ORDER ONLINE?
Send us email to email@example.com
15) AFTER PLACING AN ORDER ONLINE, WHEN IS MY PAYMENT DUE?Your payment will be due within 3 working days, obviously your order will not be placed until we receive full payment.
If payment has not been made within 3 days your order will be automatically cancelled.
16) I HAVE PLACE AN ORDER ONLINE SO WHAT HAPPENS NEXT?
After we receive your order we will reply you to confirm your correct style, colour, measurements etc.
17) CAN YOU MAKE A CUSTOM GOWN FROM MY OWN PICTURES?
Yes we can, simply send us email firstname.lastname@example.org
18) CAN I MAKE ANY CHANGES TO GOWN?
Depending on how much needs to be changed it may cost extra, if there are too many changes to the design this may not be possible. Prices depend on the detail of the change.
19) I HAVE RECEIVED MY GOWN AND IT DOESN'T FIT, WHAT DO I DO?This may mean that you have chosen the incorrect standard size or had your measurements taken incorrectly, if this is the case you will need to have your dress altered at your own expense.
If you feel that the dress has been made too small due to incorrect sizing or custom measurements being made incorrectly you will need to send the dress back to our office so that we can check the dress.
If we find a fault from our manufacturer the returns/refund policy will apply. If we find that the measurements are correct the dress will be sent back to you.